SAP Support and professional system maintenance

HelpDesk & SAP Support

Implementation of an integrated ERP system such as SAP is usually a time- and work-consuming process. The quality of daily proper functioning of an IT system is determined by appropriate implementation, including all the required functionalities and the ongoing service care allowing for quick troubleshooting of unexpected issues.

 

SID HELPDESK is consultancy and support services to solve current system problems at the software application level within the entire spectrum of implementation: SAP ERP / SAP HANA / SAP S4HANA / SAP BI.

SID Experts, on the basis of a precise determination of needs and identification of problems related to the implemented SAP environment will provide you with an individual offer for optimized service care for SAP systems. Our wide portfolio of services allows for real-time servicing, immediate support and flawless functioning of SAP system in the future based on ITIL™.

 

Benefits from software application support:

  • Individually determined scope of service. Wide range of SID competences enables us to provide support within the entire spectrum of SAP solutions.
  • Service care means quick troubleshooting of unexpected issues.
  • High availability of SAP system and maintaining business continuity.
  • Dedicated team of maintenance consultants.
  • Full availability of service care that fits the individual needs of your business. We are for you 24/7/365.
  • Support services are provided as described in SLA; requests are handled with and tracked in the Customer’s HelpDesk system or with the use of SID HelpDesk system.
  • Prioritization of requests for the pre-defined SLA parameters.
  • Support in defining and handling requests from particular areas to SAP.
  • Minimization of costs related to IT system maintenance and own maintenance team.

 

Our team is:

    • over 100 consultants who have proven themselves even in the most challenging projects;
    • 10 years of experience in implementation and exploitation support for SAP products and technologies;
    • access to the resources of United VARs United VARs partners.

 

Forget about costly system maintenance or unnecessary investment related to maintaining your own resources. Package and subscription software application support services are tailored to the individual needs of our customers.

Corresponding products

Complete Outsourcing

Full responsibility for SAP installation? Our experience, certifications and awards, together with references from our Customers from various industries make it possible for us to offer a comprehensive SID AMS Complete Outsourcing service.

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Testing Service

Seeking support in testing? SID AMS SAP Testing Service offers a wide range of testing services, starting from unit ones through integration testing, ending with acceptance tests performed on behalf of the Customer’s users. As a result, at the acceptance of solutions provided by SID team you will significantly reduce the use of your resources. Optimize costs and effectiveness of project teams!

More >

Java & ABAP Development

Professional programming services. Probably the largest team of ABAP and JAVA programmers in Poland.

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Contact our expert

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Corresponding products

Complete Outsourcing

Full responsibility for SAP installation? Our experience, certifications and awards, together with references from our Customers from various industries make it possible for us to offer a comprehensive SID AMS Complete Outsourcing service.

More >

Testing Service

Seeking support in testing? SID AMS SAP Testing Service offers a wide range of testing services, starting from unit ones through integration testing, ending with acceptance tests performed on behalf of the Customer’s users. As a result, at the acceptance of solutions provided by SID team you will significantly reduce the use of your resources. Optimize costs and effectiveness of project teams!

More >

Java & ABAP Development

Professional programming services. Probably the largest team of ABAP and JAVA programmers in Poland.

More>

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