SID solution and service portfolio contains tools that support and fulfill ITIL processes. One of those solutions is SAP Solution Manager, a certified ITIL tool, that allows users to:

  • create and support HelpDesk efforts
  • monitor all services and business processes handled by IT systems, most importantly by SAP apps.
  • handle SAP projects and receive full methodology
  • handle and support whole application landscape
  • create app reports and check app security