If you want to ensure, your client is always satisfied by the level of contact with your company, use the power of SAP multichannel commerce solution, SAP hybris omni-channel commerce.

The solution allows you to build a consistent, personalized, shopping experience, that is the same in store, over the Internet, social media and mobile devices.  SAP hybris omni-channel commerce offers mechanisms that allow for remarketing, e-commerce and mobile commerce management (managing the full product catalog), social shopping and managing internal processes.

All that allows you to ensure high level of customer satisfaction.